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TERMS & CONDITIONS

Home / TERMS & CONDITIONS

TERMS & CONDITIONS

Effective Date: January 15, 2026

1. INTRODUCTION AND ACCEPTANCE

Welcome to Paws Haven, an online retail platform operated by AFL Group (ABN: 33 688 460 273). These Terms and Conditions (“Terms”) govern your access to and use of www.pawshaven.com.au (“Website”) and the purchase of products offered through our platform.

By accessing, browsing, or making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Warranty Policy, and all other policies referenced herein.

If you do not agree with any part of these Terms, you must discontinue use of our Website immediately.

AFL Group
ABN: 33 688 460 273
Address: Sydney, New South Wales, Australia, 2000
Phone: 1300 179 856
Email: info@pawshaven.com.au

2. DEFINITIONS

For the purposes of these Terms:

    • “We,” “Us,” “Our,” “Paws Haven” refers to AFL Group (ABN: 33 688 460 273)

    • “You,” “Your,” “Customer” refers to any individual or entity accessing or using our Website

    • “Products” refers to all goods, items, and merchandise available for purchase

    • “Services” includes all customer support, delivery, and related services

    • “Order” means a confirmed purchase transaction

    • “Content” includes all text, images, graphics, logos, and multimedia on our Website

    • “Account” refers to your registered user profile on our Website

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Age Requirements

You must be at least 18 years of age to:

    • Create an account on our Website

    • Make purchases

    • Enter into legally binding contracts with Paws Haven

By using our Website, you represent and warrant that you meet these age requirements.

3.2 Account Creation

To access certain features and complete purchases, you may be required to create an account by providing:

    • Full legal name

    • Valid email address

    • Residential or delivery address

    • Contact telephone number

    • Secure password

3.3 Account Security

You are responsible for:

    • Maintaining the confidentiality of your account credentials

    • All activities that occur under your account

    • Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

3.4 Account Information Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. Providing false or misleading information may result in account termination.

4. PRODUCTS AND SERVICES

4.1 Product Descriptions

We make every effort to:

    • Display products accurately with detailed descriptions

    • Provide correct dimensions, materials, and specifications

    • Show true-to-life product images

However, we do not warrant that:

    • Product descriptions are error-free or complete

    • Colors displayed on your screen exactly match actual products

    • All product features are exhaustively listed

4.2 Product Availability

    • All products are subject to availability

    • We reserve the right to discontinue any product without notice

    • Stock levels are updated regularly but not guaranteed in real-time

    • Limited edition and seasonal items may have restricted availability

4.3 Product Pricing

    • All prices are displayed in Australian Dollars (AUD)

    • Prices include Goods and Services Tax (GST) unless otherwise stated

    • We reserve the right to modify prices without prior notice

    • Pricing errors: If a product is listed at an incorrect price due to system error, we reserve the right to cancel the order and offer the correct price or a full refund

4.4 Product Categories

Paws Haven specializes in home furnishings and lifestyle products, including but not limited to:

    • Furniture (indoor and outdoor)

    • Bedding and linens

    • Home décor and accessories

    • Lighting solutions

    • Textiles and soft furnishings

    • Kitchenware and dining

    • Storage solutions

5. ORDERING PROCESS

5.1 Placing Orders

When you place an order:

    • You make an offer to purchase products at the listed price

    • Your order is subject to acceptance by Paws Haven

    • Order confirmation via email constitutes acceptance

    • We may reject orders at our discretion

5.2 Order Confirmation

Upon placing an order, you will receive:

    • An automated acknowledgment email (not confirmation)

    • An order confirmation email once we accept your order

    • Order number for tracking purposes

5.3 Order Modifications

    • Orders can be modified or cancelled within 24 hours of placement

    • Once dispatched, standard return policies apply

5.4 Custom and Made-to-Order Items

    • Custom products require 2-6 weeks for production

    • Specific timelines will be communicated at time of purchase

    • Custom orders may have different cancellation and return policies

    • Final approval of specifications required before production

6. PAYMENT TERMS

6.1 Accepted Payment Methods

We accept the following payment methods:

    • Visa, Mastercard, American Express

    • PayPal

    • Afterpay and other approved buy-now-pay-later services

    • Direct bank transfer (for selected orders)

6.2 Payment Processing

    • Payment is required at the time of order placement

    • Payment must be successfully processed before dispatch

    • We use secure, encrypted payment gateways

    • Your payment information is not stored on our servers

6.3 Payment Security

We comply with Payment Card Industry Data Security Standards (PCI DSS) and employ industry-standard security measures to protect your financial information.

6.4 Failed Payments

If payment fails:

    • You will be notified via email

    • Order will be held for 48 hours pending payment resolution

    • Order may be cancelled if payment is not received

    • You remain responsible for the purchase price

6.5 Third-Party Payment Services

When using third-party payment services (PayPal, Afterpay, etc.), you agree to be bound by their respective terms and conditions.

7. SHIPPING AND DELIVERY

7.1 Delivery Coverage

We deliver to all addresses within Australia. For detailed information regarding delivery areas, timeframes, and costs, please refer to our Shipping and Delivery Policy.

7.2 Delivery Timeframes

Estimated delivery times are provided as a guide only and are not guaranteed. Paws Haven is not liable for delays caused by:

    • Courier service disruptions

    • Natural disasters or extreme weather

    • Public holidays

    • Industrial action

    • Customs delays (if applicable)

    • Incorrect delivery information provided by customer

7.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

8. RETURNS, REFUNDS, AND EXCHANGES

For comprehensive information regarding returns, refunds, and exchanges, please refer to our Refund and Return Policy.

8.1 Australian Consumer Law

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). You are entitled to:

    • A replacement or refund for a major failure

    • Compensation for any reasonably foreseeable loss or damage

    • Repair or replacement if goods fail to be of acceptable quality

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership

All content on the Paws Haven Website, including but not limited to:

    • Text, graphics, logos, images, and photographs

    • Audio and video clips

    • Software and code

    • Product descriptions and specifications

    • Design elements and layout

is the exclusive property of AFL Group or its licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.

9.2 Trademarks

“Paws Haven” and all related logos, product names, and service names are trademarks of AFL Group. Unauthorized use of any trademark is strictly prohibited.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

    • Access and use the Website for personal, non-commercial purposes

    • View and download content solely for shopping purposes

You may not:

    • Reproduce, distribute, or create derivative works from our content

    • Use our content for commercial purposes without written permission

    • Remove copyright or proprietary notices

    • Use automated systems (bots, scrapers) to access our Website

9.4 User-Generated Content

If you submit reviews, comments, photos, or other content to our Website:

    • You grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such content

    • You represent that you own or have rights to submit such content

    • You agree not to submit unlawful, defamatory, or offensive content

10. PRIVACY AND DATA PROTECTION

10.1 Privacy Commitment

Paws Haven is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10.2 Information Collection and Use

For detailed information about how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.

10.3 Marketing Communications

By creating an account or making a purchase, you may receive:

    • Order confirmations and shipping updates

    • Product recommendations

    • Promotional offers and newsletters

    • Customer satisfaction surveys

You may opt out of marketing communications at any time by:

    • Clicking “unsubscribe” in any email

    • Updating your account preferences

11. WARRANTIES AND DISCLAIMERS

11.1 Product Warranties

All products come with guarantees that cannot be excluded under Australian Consumer Law. For detailed warranty information, please refer to our Warranty Policy.

11.2 Website Availability

We strive to ensure our Website is available 24/7, however:

    • We do not guarantee uninterrupted access

    • The Website may be temporarily unavailable due to maintenance, updates, or technical issues

    • We are not liable for any loss resulting from Website downtime

11.3 Information Accuracy

While we endeavor to ensure information accuracy:

    • We do not warrant that all content is complete, accurate, or current

    • Product specifications may change without notice

    • Errors may occur in product descriptions or pricing

11.4 Third-Party Links

Our Website may contain links to third-party websites. We:

    • Do not endorse or control third-party content

    • Are not responsible for third-party privacy practices or terms

    • Recommend reviewing third-party policies before engagement

11.5 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    • The Website and all products are provided “as is” and “as available”

    • We disclaim all warranties, express or implied

    • We do not warrant that the Website is error-free or virus-free

    • Use of the Website is at your own risk

12. LIMITATION OF LIABILITY

12.1 General Limitations

TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW:

    • Our total liability for any claim arising from your use of the Website or purchase of products is limited to the amount you paid for the relevant product

    • We are not liable for any indirect, incidental, special, consequential, or punitive damages

    • We are not liable for loss of profits, revenue, data, or business opportunities

12.2 Exclusions

We are not liable for:

    • Delays or failures in performance resulting from circumstances beyond our reasonable control

    • Losses resulting from unauthorized access to your account

    • Decisions made based on Website content

    • Third-party actions or omissions

12.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy implied or imposed by Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AFL Group, Paws Haven, and our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

    • Your violation of these Terms

    • Your use or misuse of the Website

    • Your violation of any third-party rights

    • Any content you submit to the Website

    • Fraudulent or illegal activity associated with your account

14. PROHIBITED CONDUCT

You agree not to:

14.1 Unlawful Activities

    • Use the Website for any unlawful purpose

    • Violate any applicable local, state, national, or international law

    • Engage in fraudulent transactions or identity theft

14.2 Interference

    • Interfere with or disrupt the Website or servers

    • Use any automated system to access the Website without permission

    • Attempt to gain unauthorized access to any portion of the Website

    • Introduce viruses, malware, or harmful code

14.3 Misrepresentation

    • Impersonate any person or entity

    • Misrepresent your affiliation with any person or entity

    • Provide false or misleading information

14.4 Commercial Misuse

    • Resell products without authorization

    • Use products for commercial purposes contrary to product terms

    • Engage in price scraping or competitive intelligence gathering

14.5 Intellectual Property Violations

    • Copy, reproduce, or distribute our content without permission

    • Remove proprietary notices from any content

    • Use our trademarks without authorization

15. TERMINATION

15.1 Termination by You

You may terminate your account at any time by:

    • Following account closure procedures on the Website

15.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Website immediately, without prior notice or liability, for any reason, including:

    • Violation of these Terms

    • Fraudulent activity

    • Abusive behavior toward staff

    • Request by law enforcement

    • Discontinuation of service

15.3 Effect of Termination

Upon termination:

    • Your right to use the Website ceases immediately

    • Outstanding orders will be fulfilled or refunded

    • Certain provisions of these Terms survive termination (warranties, limitations of liability, indemnification)

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Before initiating formal proceedings, you agree to:

    • Provide a detailed description of the dispute

    • Allow 30 days for us to attempt resolution

16.2 Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.

16.3 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for resolution of any disputes arising from these Terms or your use of the Website.

16.4 Alternative Dispute Resolution

For consumer disputes, you may also contact:

    • Australian Competition and Consumer Commission (ACCC)

    • Your state or territory consumer protection agency

    • Relevant industry ombudsman schemes

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Warranty Policy, Refund and Return Policy, and other referenced policies, constitute the entire agreement between you and Paws Haven regarding use of the Website.

17.2 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of modified Terms. Material changes will be communicated via email or Website notice.

17.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Paws Haven.

17.5 Assignment

You may not assign or transfer these Terms or your rights and obligations without our written consent. We may assign these Terms without restriction.

17.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

17.7 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

17.8 Language

These Terms are prepared in English. In the event of any inconsistency between the English version and any translation, the English version prevails.

18. CUSTOMER SERVICE AND COMPLAINTS

We are committed to excellent customer service. If you have any questions, concerns, or complaints:

Contact Information:
Paws Haven – AFL Group
ABN: 33 688 460 273
Email: info@pawshaven.com.au
Phone: 1300 179 856
Address: Sydney, New South Wales, Australia, 2000

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM AEST
Saturday: 10:00 AM – 4:00 PM AEST
Sunday: Closed

Response Times:

    • Email inquiries: Within 24-48 business hours

    • Phone inquiries: Immediate during business hours

    • Complaints: Formal response within 5 business days

19. ACKNOWLEDGMENT

BY USING THE PAWS HAVEN WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

Last Updated: January 15, 2026

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