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COOKIE POLICY

Home / COOKIE POLICY

COOKIE POLICY

Effective Date: January 15, 2025

1. INTRODUCTION

This Cookie Policy explains how Paws Haven, operated by AFL Group (ABN: 33 688 460 273), uses cookies and similar tracking technologies on our website www.pawshaven.com.au.

By using our Website, you consent to our use of cookies in accordance with this policy. This policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

Contact Information:
Paws Haven – AFL Group
ABN: 33 688 460 273
Email: info@pawshaven.com.au
Phone: 1300 179 856
Address: Sydney, New South Wales, Australia, 2000

2. WHAT ARE COOKIES?

2.1 Definition

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2.2 How Cookies Work

When you visit our Website:

    • Your browser sends a request to our server

    • Our server responds and may send a cookie

    • Your browser stores the cookie

    • The cookie is sent back to our server on subsequent visits

    • This allows us to recognize you and remember your preferences

2.3 Cookie Contents

Cookies typically contain:

    • Website name

    • Unique identifier

    • Expiration date

    • Sometimes additional data specific to website functionality

Important: Cookies do not contain viruses or malware. They cannot access other files on your device or personally identify you (unless you’ve provided personal information).

3. TYPES OF COOKIES WE USE

3.1 Categories Based on Duration

Session Cookies (Temporary)

    • Exist only while you browse our Website

    • Deleted when you close your browser

    • Used for essential functions like shopping cart

    • Cannot track you across different websites

Persistent Cookies (Permanent)

    • Remain on your device for a set period or until manually deleted

    • Duration ranges from hours to years depending on purpose

    • Used for remembering preferences and login details

    • Enable us to recognize you on return visits

3.2 Categories Based on Origin

First-Party Cookies

    • Set by Paws Haven directly

    • Only readable by our Website

    • Used for core Website functionality and analytics

Third-Party Cookies

    • Set by external services we use (Google, Facebook, etc.)

    • May track you across multiple websites

    • Used for advertising, analytics, and social media integration

4. COOKIE CATEGORIES AND PURPOSES

4.1 Strictly Necessary Cookies (Essential)

Purpose:
These cookies are essential for the Website to function properly. The Website cannot operate without them.

What They Do:

    • Enable shopping cart functionality

    • Remember items you’ve added to cart

    • Process payments securely

    • Maintain your session while browsing

    • Enable secure login to your account

    • Remember your privacy preferences

    • Provide security features

    • Load balancing across servers

Examples:

    • Session ID cookies

    • Shopping cart cookies

    • Authentication tokens

    • Security cookies

    • Load balancing cookies

Legal Basis:
These cookies are necessary for contractual performance and do not require explicit consent.

Control:
These cookies cannot be disabled without severely affecting Website functionality. If you block these cookies, you will not be able to shop on our Website or use account features.

Expiry:
Mostly session cookies (deleted when browser closes) or short-term persistent cookies (24 hours).

4.2 Performance Cookies (Analytics)

Purpose:
These cookies help us understand how visitors interact with our Website by collecting anonymous information.

What They Do:

    • Count number of visitors

    • Track how visitors navigate the site

    • Identify most and least popular pages

    • Measure page load times

    • Detect errors and technical issues

    • Track referral sources (how you found us)

    • Understand user journey through the site

    • Measure effectiveness of site changes

Information Collected:

    • Pages visited

    • Time spent on pages

    • Links clicked

    • Search terms used on site

    • Browser and device type

    • Operating system

    • Screen resolution

    • Geographic location (country/city level)

Examples of Services:

    • Google Analytics: Tracks website usage and performance

    • Hotjar: Records user behavior through heatmaps and session recordings

    • Microsoft Clarity: User behavior analytics

Privacy Protection:

    • Information is aggregated and anonymous

    • IP addresses are anonymized

    • Cannot personally identify individual visitors

    • Helps us improve Website experience

Control:
You can opt out of these cookies through:

    • Our cookie preference center

    • Browser settings

Expiry:
Typically 1-2 years, though some may be session-based.

4.3 Functional Cookies (Preference)

Purpose:
These cookies enable enhanced functionality and personalization but are not essential for basic Website operation.

What They Do:

    • Remember your preferences (language, currency, region)

    • Recognize you when you return

    • Remember items in your wishlist

    • Store your recent searches

    • Customize content based on your location

    • Remember form data to avoid re-entering

    • Provide live chat functionality

    • Enable video playback

    • Remember text size or other accessibility preferences

Examples:

    • Language preference cookies

    • Currency selection cookies

    • “Remember me” login cookies

    • Wishlist cookies

    • Recently viewed items cookies

    • Chat session cookies

Personalization:
These cookies allow us to:

    • Show products in your preferred currency

    • Display region-specific content

    • Recommend products based on browsing history

    • Remember your communication preferences

Control:
You can enable or disable these cookies through:

    • Our cookie preference center

    • Your account settings

    • Browser settings

Impact of Disabling:

    • You may need to re-enter preferences each visit

    • Personalized features won’t work

    • Some functionality may be reduced

Expiry:
Ranges from session cookies to 1 year or longer.

4.4 Targeting/Advertising Cookies (Marketing)

Purpose:
These cookies are used to deliver advertisements relevant to you and your interests, and to measure advertising effectiveness.

What They Do:

    • Track websites you visit

    • Build a profile of your interests

    • Show relevant advertisements

    • Limit the number of times you see an ad

    • Measure ad campaign effectiveness

    • Enable retargeting (showing ads for products you viewed)

    • Connect behavior across devices

How Advertising Works:

Retargeting:

    • You visit our Website and view products

    • A cookie notes your interest

    • When you visit other websites, you see ads for those products

    • Reminds you of items you were considering

Interest-Based Advertising:

    • Your browsing behavior builds an interest profile

    • Ads are shown based on inferred interests

    • Helps show you relevant products

    • More effective than random advertising

Advertising Platforms We Use:

Google Ads:

    • Display advertising across Google network

    • Retargeting on Google properties

    • Search advertising

    • YouTube advertising

Facebook Pixel:

    • Tracking for Facebook and Instagram ads

    • Custom audiences based on Website visitors

    • Conversion tracking

    • Lookalike audiences

Microsoft Advertising:

    • Bing search and display advertising

    • Retargeting campaigns

Additional Networks:

    • Criteo (product retargeting)

    • AdRoll (cross-platform advertising)

    • Pinterest (advertising on Pinterest)

What Information Is Shared:

    • Generally anonymized browsing behavior

    • Products viewed or added to cart

    • Purchase behavior (anonymized)

    • Device and browser information

What Is NOT Shared:

    • Your name or contact information (unless you separately provide it)

    • Payment information

    • Complete purchase history with identifiable details

    • Sensitive personal information

Control:
Multiple ways to control advertising cookies:

1. Our Cookie Preference Center:

    • Select “Reject non-essential cookies” or customize

2. Industry Opt-Out Tools:

3. Platform-Specific Controls:

    • Instagram: Through Facebook ad preferences

4. Browser Settings:

    • Most browsers allow blocking third-party cookies

    • See Section 6 for browser-specific instructions

5. Mobile Device Settings:

    • iOS: Settings > Privacy > Advertising > Limit Ad Tracking

    • Android: Settings > Google > Ads > Opt out of Ads Personalization

Important Notes:

    • Opting out doesn’t eliminate ads; they just won’t be personalized

    • Opt-outs are device and browser-specific

    • Clearing cookies removes opt-out preferences

    • You may need to opt out on each device/browser

Expiry:
Typically 30 days to 2 years, depending on the advertising platform.

5. OTHER TRACKING TECHNOLOGIES

Beyond cookies, we use additional technologies:

5.1 Web Beacons (Pixel Tags)

What They Are:

    • Tiny transparent images (1×1 pixel)

    • Embedded in web pages or emails

    • Invisible to users

What They Do:

    • Track email opens

    • Confirm email delivery

    • Monitor website page views

    • Work with cookies to track user behavior

Where We Use Them:

    • Marketing emails

    • Website pages

    • Confirmation emails

    • Newsletter tracking

5.2 Local Storage

What It Is:

    • Similar to cookies but can store more data

    • Not automatically sent to servers

    • Remains until manually deleted

What We Use It For:

    • Caching data for faster performance

    • Storing preferences

    • Offline functionality features

    • Reducing server requests

Types:

    • HTML5 Local Storage

    • Session Storage

    • IndexedDB

5.3 Device Fingerprinting

What It Is:

    • Collecting device and browser information

    • Creates unique identifier without cookies

    • Based on device configuration

Information Collected:

    • Browser type and version

    • Operating system

    • Screen resolution

    • Installed fonts

    • Plugins and extensions

    • Time zone

    • Language preferences

Purpose:

    • Fraud prevention

    • Security enhancement

    • Analytics backup when cookies disabled

Note: Less accurate than cookies; used primarily for security.

5.4 Social Media Plugins

What They Are:

    • Buttons and widgets from social networks

    • “Share,” “Like,” “Follow” buttons

    • Embedded social media feeds

Platforms:

    • Facebook

    • Instagram

    • Pinterest

    • Twitter

    • YouTube

What They Do:

    • Enable sharing content to social media

    • Show your social connections

    • May track your visit even if you don’t click

    • Subject to platform’s privacy policies

Control:

    • Log out of social media accounts when browsing

    • Use privacy-focused browser extensions

    • Adjust social media privacy settings

6. MANAGING COOKIES

6.1 Cookie Preference Center

Our Cookie Banner:
When you first visit our Website:

    • Cookie notice appears

    • Options to accept all or customize

    • Preference center for detailed control

    • Choices saved for future visits

Changing Your Preferences:

    • Access cookie settings link in footer

    • Modify preferences anytime

    • Changes take effect immediately

    • Resets may require page refresh

6.2 Browser Controls

You can control cookies through your browser settings:

Google Chrome:

    1. Click menu (three dots) > Settings

    1. Privacy and security > Cookies and other site data

    1. Choose your preference:
        • Allow all cookies

        • Block third-party cookies in Incognito

        • Block third-party cookies

        • Block all cookies

    1. Manage exceptions for specific sites

    1. Clear existing cookies

Mozilla Firefox:

    1. Menu > Options/Preferences

    1. Privacy & Security

    1. Cookies and Site Data section

    1. Choose settings

    1. Manage Data to clear cookies

    1. Exceptions for specific sites

Safari (Desktop):

    1. Safari menu > Preferences

    1. Privacy tab

    1. Manage Website Data

    1. Cookie blocking options

    1. Remove existing cookies

Safari (iOS – iPhone/iPad):

    1. Settings > Safari

    1. Scroll to Privacy & Security

    1. Block All Cookies (toggle on/off)

    1. Clear History and Website Data to remove

Microsoft Edge:

    1. Menu > Settings

    1. Privacy, search, and services

    1. Cookies and site permissions

    1. Manage and delete cookies and site data

    1. Choose preferences

Blocking Third-Party Cookies:
Most browsers allow blocking third-party cookies while allowing first-party cookies:

    • Reduces tracking across sites

    • Website core functions still work

    • May affect some features

6.3 Mobile Browser Controls

Chrome Mobile:
Settings > Site settings > Cookies

Safari Mobile:
Settings > Safari > Block All Cookies

Samsung Internet:
Settings > Sites and downloads > Block cookies

6.4 Private/Incognito Browsing

Features:

    • Doesn’t save browsing history

    • Cookies deleted when window closes

    • Temporary session only

Limitations:

    • Websites can still track during session

    • ISP and network can still see activity

    • Doesn’t hide activity from websites visited

Browsers:

    • Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)

    • Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)

    • Safari: File > New Private Window

    • Edge: Ctrl+Shift+N (Windows)

7. IMPACT OF DISABLING COOKIES

7.1 Essential Cookies Disabled

If you block essential cookies:

    • Shopping cart won’t work – Items can’t be added or saved

    • Cannot checkout – Unable to complete purchases

    • Login impossible – Can’t access your account

    • Security compromised – Protection features disabled

    • Session errors – Constant logouts or errors

Recommendation: Essential cookies should remain enabled for basic functionality.

7.2 Performance Cookies Disabled

If you block analytics cookies:

    • ✓ Website still fully functional

    • ✗ We can’t improve user experience as effectively

    • ✗ Harder to identify and fix technical issues

    • ✗ Cannot measure site performance

Impact on You: Minimal. Website works normally.

7.3 Functional Cookies Disabled

If you block functional cookies:

    • May need to re-select language/currency each visit

    • Preferences not remembered

    • Wishlist may not save between sessions

    • Chat functionality may be affected

    • Recently viewed items won’t display

    • Some personalization features unavailable

Impact on You: Moderate. Some convenience features won’t work.

7.4 Advertising Cookies Disabled

If you block advertising cookies:

    • ✓ Website still fully functional

    • ✓ Increased privacy

    • Ads still appear but less relevant

    • More repetitive ads (frequency capping doesn’t work)

    • Can’t benefit from personalized offers

Impact on You: Minimal functional impact. You’ll see less relevant advertising.

8. DO NOT TRACK (DNT)

8.1 What Is DNT?

Do Not Track is a browser setting that requests websites not to track you.

How to Enable:

Chrome:
Currently not supported in Chrome

Firefox:
Settings > Privacy & Security > Send websites a “Do Not Track” signal

Safari:
Preferences > Privacy > Ask websites not to track me

Edge:
Settings > Privacy > Send Do Not Track requests

8.2 Our Response to DNT

Currently, there is no industry standard for responding to DNT signals. We:

    • Respect your cookie preferences set through our preference center

    • Provide multiple opt-out options (see Section 6)

    • Comply with applicable privacy laws

As industry standards develop, we will update our practices accordingly.

9. THIRD-PARTY COOKIES IN DETAIL

9.1 Analytics Providers

Google Analytics

    • Purpose: Website traffic and behavior analysis

    • Data Collected: Pages visited, session duration, bounce rate, demographics, interests

    • Retention: Up to 26 months

Hotjar

    • Purpose: Heatmaps, session recordings, user feedback

    • Data Collected: Mouse movements, clicks, scrolling, form interactions

    • Retention: 365 days

9.2 Advertising Networks

Google Ads

    • Purpose: Search and display advertising, retargeting

    • Data Collected: Ad impressions, clicks, conversions, browsing behavior

    • Retention: Varies (typically 90 days to 2 years)

Facebook Pixel

    • Purpose: Advertising on Facebook and Instagram

    • Data Collected: Page views, products viewed, add to cart events, purchases

    • Retention: 180 days for custom audiences

Microsoft Advertising

    • Purpose: Bing search ads, audience targeting

    • Data Collected: Search queries, ad interactions, Website behavior

    • Retention: 13-18 months

9.3 Social Media Platforms

Facebook/Instagram

    • Cookies: Social plugins, sharing buttons

    • Tracking: Even if you don’t interact with buttons

Pinterest

    • Cookies: Pinterest tag for conversion tracking

    • Purpose: Measure effectiveness of Pinterest ads

YouTube

    • Cookies: Video playback, watch history

    • Owner: Google

9.4 Payment Processors

Stripe

    • Purpose: Payment processing, fraud prevention

    • Data: Transaction details, device information

PayPal

    • Purpose: Payment processing

    • Data: Transaction information

Afterpay

    • Purpose: Buy now, pay later service

    • Data: Purchase information, repayment tracking

9.5 Customer Service Tools

LiveChat/Chat Services

    • Purpose: Customer support functionality

    • Data: Chat transcripts, user information

    • Retention: As needed for customer service records

Email Service Providers

    • Purpose: Sending marketing and transactional emails

    • Data: Email address, engagement metrics (opens, clicks)

    • Providers: MailChimp, SendGrid, or similar

10. COOKIES DURATION AND LIFESPAN

10.1 Typical Cookie Lifespans

Session Cookies:

    • Lifespan: Duration of browser session

    • Deleted: When you close browser

    • Purpose: Temporary functionality

Short-Term Persistent:

    • Lifespan: 24 hours to 7 days

    • Purpose: Remember recent actions

    • Examples: Recent searches, temporary preferences

Medium-Term Persistent:

    • Lifespan: 30 days to 6 months

    • Purpose: User preferences, shopping behavior

    • Examples: Language settings, wishlist

Long-Term Persistent:

    • Lifespan: 1-2 years

    • Purpose: Long-term recognition, analytics

    • Examples: Returning visitor status, advertising profiles

10.2 Automatic Expiration

Cookies automatically delete when:

    • Expiration date is reached

    • You manually clear browser data

    • Browser settings enforce maximum lifespan

    • You use cookie management tools

11. COOKIE SECURITY AND PRIVACY

11.1 Security Measures

Secure Cookies:

    • Transmitted only over HTTPS (encrypted connection)

    • Cannot be intercepted by third parties

    • Indicated by “Secure” flag

HttpOnly Cookies:

    • Cannot be accessed by JavaScript

    • Protection against cross-site scripting (XSS) attacks

    • Enhanced security for sensitive cookies

SameSite Attribute:

    • Limits cross-site cookie sending

    • Protection against cross-site request forgery (CSRF)

    • Values: Strict, Lax, or None

11.2 Privacy Protections

Data Minimization:

    • We collect only necessary cookie data

    • Regularly review and reduce cookie usage

    • Remove unnecessary tracking

Anonymization:

    • Analytics data is anonymized

    • IP addresses truncated

    • Personal identifiers removed

Secure Storage:

    • Cookies encrypted where appropriate

    • Secure server infrastructure

    • Regular security audits

11.3 Children’s Privacy

    • Our Website is not directed at children under 18

    • We do not knowingly collect data from children

    • Cookies are not used to profile minors

    • Parents can control children’s browser settings

12. INTERNATIONAL DATA TRANSFERS

12.1 Cross-Border Cookie Data

Some cookies may transfer data to:

    • United States (Google, Facebook, Microsoft)

    • European Union (some analytics providers)

    • Other countries where service providers operate

12.2 Safeguards

When data is transferred internationally:

    • Service providers comply with privacy frameworks

    • Contractual protections in place

    • Data processing agreements established

    • Compliance with GDPR for EU transfers

12.3 Your Consent

By accepting cookies, you consent to:

    • International data transfers

    • Processing by overseas service providers

    • Storage on overseas servers

13. COOKIE AUDITS AND COMPLIANCE

13.1 Regular Audits

We conduct regular cookie audits to:

    • Identify all cookies in use

    • Ensure accurate disclosures

    • Remove unnecessary cookies

    • Update cookie descriptions

    • Verify compliance with laws

13.2 Compliance Standards

We comply with:

    • Privacy Act 1988 (Cth) – Australian privacy law

    • Australian Privacy Principles – APPs

    • GDPR – For EU visitors (where applicable)

    • ePrivacy Directive – Cookie consent requirements

    • ACCC Guidelines – Consumer protection

13.3 Consent Management

Valid Consent Requires:

    • Clear, specific information about cookies

    • Genuine choice (ability to decline)

    • Affirmative action (not pre-ticked boxes)

    • Easy-to-withdraw consent

    • Separate consent for different cookie types

Our Approach:
✓ Clear cookie banner on first visit
✓ Detailed information in this policy
✓ Granular control options
✓ Easy opt-out mechanisms
✓ Preference center accessible anytime

14. SPECIFIC COOKIE INFORMATION

Below is a detailed list of specific cookies we use:

14.1 Essential Cookies

Cookie NamePurposeDurationType
SESSION_IDMaintains user sessionSessionFirst-party
cart_tokenShopping cart contents7 daysFirst-party
csrf_tokenSecurity (prevents CSRF attacks)SessionFirst-party
cookie_consentStores cookie preferences1 yearFirst-party
_secure_sessionEncrypted session identifierSessionFirst-party

14.2 Performance Cookies

Cookie NamePurposeDurationType
_gaGoogle Analytics ID2 yearsThird-party
_gidGoogle Analytics session24 hoursThird-party
_gatGoogle Analytics throttling1 minuteThird-party
_hjidHotjar user ID1 yearThird-party
_hjIncludedInSessionSampleHotjar sampling30 minutesThird-party

14.3 Functional Cookies

Cookie NamePurposeDurationType
currencyStores currency preference30 daysFirst-party
languageLanguage selection1 yearFirst-party
recent_viewsRecently viewed products30 daysFirst-party
wishlistWishlist items90 daysFirst-party
remember_meRemember login30 daysFirst-party

14.4 Advertising Cookies

Cookie NamePurposeDurationType
_fbpFacebook Pixel90 daysThird-party
_gcl_auGoogle Ads conversion90 daysThird-party
IDEGoogle DoubleClick1 yearThird-party
test_cookieGoogle Ads functionality test15 minutesThird-party
_pinterest_ctPinterest conversion tracking1 yearThird-party

Note: This table provides examples. Actual cookies may vary based on your interactions and the services active at any given time.

15. UPDATES TO COOKIE POLICY

15.1 Policy Changes

We may update this Cookie Policy to reflect:

    • New cookies or technologies

    • Changes in legal requirements

    • Business practice updates

    • User feedback

    • Enhanced privacy protections

15.2 Notification of Changes

For significant changes:

    • Email notification to registered users

    • Prominent banner on Website

    • Updated effective date

    • Summary of changes provided

For minor changes:

    • Updated effective date

    • Changes reflected in policy text

    • No separate notification required

15.3 Your Continued Use

Continued use of our Website after changes constitutes acceptance of the updated Cookie Policy.

We recommend:

    • Review this policy periodically

    • Check the effective date

    • Adjust preferences if needed

    • Contact us with questions

16. GLOSSARY OF COOKIE TERMS

Cookie: Small text file stored on your device by a website

Session Cookie: Temporary cookie deleted when browser closes

Persistent Cookie: Cookie that remains for a set period

First-Party Cookie: Set by the website you’re visiting

Third-Party Cookie: Set by a domain other than the one you’re visiting

HTTP Cookie: Standard cookie transmitted via HTTP protocol

Secure Cookie: Cookie transmitted only over HTTPS (encrypted)

HttpOnly Cookie: Cookie inaccessible to JavaScript (security feature)

SameSite Cookie: Cookie with restrictions on cross-site sending

Pixel Tag/Web Beacon: Tiny transparent image used for tracking

Local Storage: Browser storage similar to cookies but with more capacity

Fingerprinting: Creating unique identifier based on device configuration

Cookie Banner: Notice informing about cookie use

Cookie Consent: Permission to use non-essential cookies

Cookie Preference Center: Tool for managing cookie settings

Opt-Out: Choosing not to participate in cookie tracking

Retargeting: Showing ads based on previous website visits

Conversion Tracking: Measuring when users complete desired actions

17. FREQUENTLY ASKED QUESTIONS

Q1: Are cookies dangerous?

A: No, cookies are not dangerous. They:

    • Cannot carry viruses or malware

    • Cannot access your files or hard drive

    • Cannot spread to other devices

    • Are just small text files with limited information

However, they can:

    • Track your browsing behavior

    • Be used for targeted advertising

    • Raise privacy concerns for some users

Q2: Will the Website work if I disable cookies?

A: It depends which cookies you disable:

    • Essential cookies: Website won’t function properly

    • Performance cookies: Website works, but we can’t improve it as effectively

    • Functional cookies: Website works, but you lose convenience features

    • Advertising cookies: Website works fine, ads less relevant

Q3: How do I know which cookies are active?

A: You can check:

    • Your browser’s developer tools (press F12, go to “Application” or “Storage” tab)

    • Browser cookie settings (list of cookies for each site)

    • Our cookie preference center

    • Third-party cookie scanning tools

Q4: Can I delete cookies?

A: Yes, you can delete cookies:

    • Through browser settings (see Section 6.2)

    • Clear all browsing data

    • Delete specific site cookies

    • Use privacy software

Note: Deleting cookies may:

    • Log you out of websites

    • Remove saved preferences

    • Clear shopping cart

    • Reset opt-out preferences (you’ll need to opt out again)

Q5: Why do I still see ads after opting out?

A: Opting out of advertising cookies means:

    • You’ll still see ads (websites need revenue)

    • Ads won’t be personalized to your interests

    • Ads may be less relevant

    • You might see the same ad repeatedly (frequency capping doesn’t work)

Opt-out ≠ Ad-free

Q6: Do you sell cookie data?

A: No, we do not sell your cookie data. However:

    • We share data with service providers (analytics, advertising)

    • Third-party cookies collect data according to their policies

    • We use advertising platforms that use cookies for targeting

See our Privacy Policy for detailed information sharing practices.

Q7: Are third-party cookies going away?

A: Yes, the industry is moving away from third-party cookies:

    • Google Chrome plans to phase out support

    • Safari and Firefox already block by default

    • New privacy-focused technologies emerging

    • Shift toward first-party data and consent-based tracking

We’re preparing for a cookieless future while maintaining current functionality.

Q8: How do cookies affect my privacy?

A: Cookies can affect privacy by:

    • Tracking browsing behavior across sites (third-party cookies)

    • Building profiles of interests

    • Enabling targeted advertising

    • Potentially identifying you across devices

Privacy protections:

    • You control which cookies to accept

    • You can delete cookies anytime

    • Privacy laws regulate cookie use

    • We provide transparent information

Q9: What happens to cookies when I switch devices?

A: Cookies are device and browser-specific:

    • Cookies on your phone don’t transfer to your computer

    • Different browsers on same device have separate cookies

    • You need to set preferences on each device/browser

    • This is why accounts and cloud storage are useful for cross-device consistency

Q10: Can I accept some cookies but not others?

A: Yes, you can use our cookie preference center to:

    • Accept only essential cookies

    • Choose specific categories (e.g., yes to functional, no to advertising)

    • Customize settings for your privacy preferences

    • Change your mind at any time

18. CONTACT US ABOUT COOKIES

If you have questions, concerns, or complaints about our use of cookies:

Cookie Inquiries:
Paws Haven – AFL Group
ABN: 33 688 460 273

Email: info@pawshaven.com.au
Phone: 1300 179 856
Address: Sydney, New South Wales, Australia, 2000

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM AEST
Saturday: 10:00 AM – 4:00 PM AEST
Sunday: Closed

What to Include in Your Inquiry:

    • Specific cookie concerns

    • Device and browser information

    • Screenshots if applicable

    • Questions about opt-out options

Response Time:
We aim to respond to cookie-related inquiries within 48 business hours.

19. USEFUL RESOURCES

Cookie Information:

Browser Help:

Advertising Opt-Out:

Privacy Tools:

Regulatory Information:

20. ACKNOWLEDGMENT

By using the Paws Haven Website, you acknowledge that:

    • You have read and understood this Cookie Policy

    • You consent to our use of cookies as described (except where you’ve opted out)

    • You understand how to manage cookie preferences

    • You can withdraw consent at any time through preference settings

Our Commitment:
We are committed to:

    • Transparency about cookie use

    • Respecting your privacy choices

    • Complying with applicable cookie laws

    • Providing easy-to-use control mechanisms

    • Regularly reviewing and updating our practices

Last Updated: January 15, 2025

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